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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shonna Thomas

October 24, 2024

5  out of  5
rating by Shonna Thomas
"Britnie was wonderful extremely helpful and understanding made the experience personable. Got a lower quote and a lower deductible all around satisfied."
We responded:
"Britnie's dedication to providing a helpful and understanding experience truly shines through! It's fantastic to hear that you received a lower quote and deductible. We're delighted you're satisfied with the service!"
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Keenan Fincham

August 7, 2024

5  out of  5
rating by Keenan Fincham
"I had the absolute greatest experience speaking with Britnie today regarding my new insurance policy. She was extremely informative and helped me switch insurance companies to save a lot of money and also assisted me with adding renters insurance to my new policy. Everyone I talked to was fantastic, I highly recommend this company!!"
We responded:
"Thank you so much for sharing your experience, Keenan! We're delighted to hear that Britnie was able to assist you so effectively with your new insurance policy and help you save money. Adding renters insurance was a great move, and we're glad you found our team fantastic. Your high recommendation means a lot to us!"
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Travis Simmons

May 28, 2024

5  out of  5
rating by Travis Simmons
"Great and best place to get auto or home insurance."
We responded:
"Thank you, Travis! We're thrilled to hear that you had a great experience with us. If you need anything else, feel free to reach out."
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Rodney Palmer

May 1, 2024

5  out of  5
rating by Rodney Palmer
"I had a claim following hail damage and Greg Conklin's team made the entire process seamless. Thanks for all of your help! I look forward to years of continued service!"
We responded:
"Thank you for sharing your positive experience, Rodney! We're glad to hear that our team was able to make the claims process seamless for you. We appreciate your kind words and look forward to serving you for years to come!"
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Mary Thompson

April 9, 2024

5  out of  5
rating by Mary Thompson
"It was a pleasure getting serviced by this State Farm Office. Greg Conklin’s office always gives the best costumer service. I came here and Mila was very knowledgeable and professional. She went above and beyond to help with my insurance. All of the ladies in this office are amazing and work extremely hard. Also, thanks to Shannon for the great cup of coffee!"
We responded:
"Thank you for the kind words, Mary! We're thrilled to hear about your positive experience with Mila and the rest of our team. We appreciate your feedback and look forward to continuing to provide you with excellent service. Enjoy your cup of coffee from Shannon!"
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Andrew Knight

March 25, 2024

5  out of  5
rating by Andrew Knight
"Excellent service and communication."
We responded:
"Thank you for your 5-star review and compliment, Andrew! We're grateful to have you as a customer."
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Jim Smith

February 2, 2024

5  out of  5
rating by Jim Smith
"Mila was very pleasant and professional to work. I highly recommend her if you are looking to make a change."
We responded:
"It's great to hear that Mila was both pleasant and professional to work with. Recommendations based on positive experiences are valuable, and it sounds like she made a positive impression. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for recommending Mila and for choosing her for your insurance needs!"
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Michael Collins

November 29, 2023

5  out of  5
rating by Michael Collins
"Britnie & Greg, Were patient and kind from the start , I got Quotes from several agencies in the Laplata area , Bottom line is they saved us the most $$$ , my wife and were very comfortable working with Britnie . Thanks Mike & Karen Collins"
We responded:
"Thank you, Mike for this great feedback! We are so happy that we were able to save you money and how comfortable you are working with us. Britnie appreciates this personal recognition as well!"
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MrCarlos3636

November 15, 2023

5  out of  5
rating by MrCarlos3636
"Just in the nick of time… I received my new homeowner’s insurance policy which increased by $1800. After being with the company for over 24 years I decided to leave. The very next I stopped by the first State Farm office I saw and I’m glad I did. Britnie was awesome, very knowledgeable and saved me a ton of money. Because of her I made the which. Once loyal to one now to the another."
We responded:
"Thank you for sharing your experience! We're delighted to have Britnie on our team, and we're thrilled to hear that she provided you with exceptional service. It's always our goal to ensure our clients receive the best value for their insurance needs. We appreciate your trust in us and look forward to serving you in the future."
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Marvin Cavanaugh

October 11, 2023

5  out of  5
rating by Marvin Cavanaugh
"Mila is amazing!! Not only did she help me.... she stayed over an hour late to make sure I was taken care of!! I will def continue my buisness here!! And thank you Mila for being so helpful, and a great person!! Marvin Cavanaugh"
We responded:
"Thank you for the great review acknowledging Mila's efforts to go the extra mile, Marvin! Your kind words make our day! Our team strives to provide you with the customer care that you deserve and it is always our pleasure to be able to assist you with any of your insurance questions or needs! We look forward to providing you with the customer service that you deserve for many years to come!"
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Vincent Rennie Watson

October 2, 2023

5  out of  5
rating by Vincent Rennie Watson
"Great quality service"
We responded:
"Thank you for the wonderful 5 star review and kind words! It is our pleasure to be able to assist you with your insurance questions or needs and to provide you with the customer service that you deserve! We truly appreciate your feedback!"
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Malcolm Davis

September 26, 2023

5  out of  5
rating by Malcolm Davis
"Great State Farm Office! Smooth process and awesome customer service. Mila Howard helped me and I couldn’t have asked for a better representative. She was very informative, knowledgeable and patient. Thanks again so much! #statefarm💙"
We responded:
"Thanks for the review, Malcolm. Mila loves helping people with their insurance! Please let us know if there is anything we can do to help."
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Edward Mooney

August 29, 2023

5  out of  5
rating by Edward Mooney
"Great service!!! Brittany was the best help describe everything and explain it very clearly. Best customer service hands down!! Got me a way better price then my old insurance company."
We responded:
"Thank you so much for your glowing review, Edward! We're thrilled to hear that Brittany provided you with exceptional service and made sure everything was explained clearly. Delivering top-notch customer service is our priority, and we're delighted we could find you a more affordable insurance option. If you ever have any more questions or insurance needs, feel free to reach out. We're here to help!"
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Jim McDonald

June 8, 2023

5  out of  5
rating by Jim McDonald
"Everyone in the office or who answers the phone are courteous and knowledgable. Britnie M Trainor has taken care of me with an extreme amount of professionalism. I, without a doubt refer you to this group of people."
We responded:
"Thank you for the great review and for recommending our services to others, Jim! We strive to provide you with friendly, thorough and professional customer care! Britnie always goes the extra mile and we truly appreciate your kind words! We all truly appreciate your wonderful feedback and look forward to the opportunity to assist you with any of your future insurance needs!"
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Alice Savoy

March 24, 2023

5  out of  5
rating by Alice Savoy
"Executive service."
We responded:
"Thank you for the 5 star review, Alice! We strive to provide you with the customer care that you deserve and truly appreciate your feedback! It is always our pleasure to be able to assist you with any of your insurance questions or needs! "
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Marilyn Galloway

December 27, 2022

5  out of  5
rating by Marilyn Galloway
"Britnie was the best she was very willing to answer all my questions with a smile and was honest and helpful if your looking you should give her a call"
We responded:
"Britnie always goes the extra mile to assist you with any of your insurance questions or needs, Marilyn! Thank you for the wonderful review and for your kind words. We truly appreciate your great feedback and your kind words recommending our services to others. It is a great compliment to us all!"
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Yusef.

December 23, 2022

5  out of  5
rating by Yusef.
"Big thank you to Britnie Trainor for providing great customer service and making my transition to Statefarm as smooth as possible! She demonstrated tremendous patience and took her time to thoroughly answer any questions I asked. Britnie’s the best!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recognizing Britnie! Britnie strives to go the extra mile to assist you with any of your insurance questions or needs. We truly appreciate your kind feedback!"
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Michelle Kimble

December 18, 2022

5  out of  5
rating by Michelle Kimble
"Britnie is the best! Her customer service is impeccable and I always enjoy speaking with her. If your looking for some good insurance and great people, you have come to the right place!!!"
We responded:
"Britnie is the best, Michelle! She strives to provide you with the customer care that you deserve and goes the extra mile to assist you with any of your insurance questions or needs! Thank you so much for your wonderful review and for your kind words about our team! It truly makes our day! Happy Holidays, Michelle!"
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Bill Jones

December 13, 2022

5  out of  5
rating by Bill Jones
"Great"
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Brenda Marinace

December 9, 2022

5  out of  5
rating by Brenda Marinace
"Very nice to have a real person to connect with, and a friendly person as well. Thank you."
We responded:
"Thank you for the wonderful 5 star review, Brenda! We strive to go the extra mile to provide you with the customer care that you deserve! We truly appreciate your wonderful feedback and look forward to assisting you with any of your future insurance needs!"
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Chelsea Medley

November 23, 2022

5  out of  5
rating by Chelsea Medley
"Britnie made the transition from my old car insurance to Statefarm without any hassle. She also explained a lot of my coverage details and broke things down which I appreciated a whole bunch. I would definitely recommend, as she also helped me lower my monthly rate, while also helping me bundle car insurance and renter's insurance!"
We responded:
"We are so glad that Britnie was able to assist you with any of your insurance questions or needs, Chelsea! Britnie always goes the extra mile to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your feedback recommending our services to others. It makes our day! We look forward to the opportunity to assist you with any of your future insurance needs!"
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Aaron Eaton

November 14, 2022

5  out of  5
rating by Aaron Eaton
"Very professional and prompt. Britnie is fabulous with providing options. Pricing has always been extremely competitive. Kudos to a great team. Feels like family!"
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Rhondale Henderson

November 4, 2022

5  out of  5
rating by Rhondale Henderson
"The staff at this agency, especially Britnie could not have been more helpful in assisting with my multiple policy purchase. I would definitely recommend this office for your insurance needs!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your very kind words recognizing Britnie! Britnie always goes the extra mile to provide you with the insurance you need at a value you deserve and great customer care, Rhondale! We truly appreciate your kind words recommending our agency to others. It is a great compliment to us all!"
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Lynnda Raymond

October 3, 2022

5  out of  5
rating by Lynnda Raymond
"Saturday afternoon and Britnie quickly emailed back with my request for a copy of recent updated copy of our home policy. {SATURDAY AFTERNOON????!!!!! Yes, we did not have to wait until Monday morning. Been with State Farm since 1982. This is one of the reasons why}"
We responded:
"We are so glad that we could assist you, Lynnda! We strive to go the extra mile to assist you with any of your insurance questions or needs and are happy to be able to provide you the copy of your homeowners policy! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"
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Ashley williams

August 31, 2022

5  out of  5
rating by Ashley williams
"Britnie made the whole process such an easy transition over , very good customer service, highly recommend!"
We responded:
"Thank you for the wonderful 5 star review recommending our agency to others, Ashley! It means a lot to us all. Britnie always goes the extra mile to provide you with the customer care that you deserve and we appreciate your kind words! We are honored to have earned your trust and we look forward to assisting you with your insurance needs for many years to come!"